Grooming policies
Service agreement, revised June 19, 2026
This is the Pooch Purrfect Pet Spa service agreement. New clients sign it in the new client form, and it applies to every appointment, whether you book by phone, by text, or online.
Fees and time windows
The numbers people ask about most. Each one links to the full wording below, which is what applies.
Fees
- Dematting
- $1.00 per minute
- Extra handling
- $5–$25
Time windows
- Cancel or reschedule
- 24 hours’ notice
- Pick up your pet
- within 1 hour
- Book fur dye
- 72 hours’ notice
- Report a concern
- within 72 hours
- Return for an adjustment
- within 7 days
Health & vaccination requirements
Pets are accepted for grooming only under the following circumstances:
- The pet is fit, healthy, and free from contagious illnesses.
- The pet’s Rabies vaccination is current as required by law unless otherwise approved by management.
- The owner has disclosed all known medical, behavioral, or health concerns.
If your pet is coughing, sneezing, vomiting, experiencing diarrhea, has open wounds, parasites, or any condition that may be contagious or compromise their safety, please reschedule your appointment.
Grooming may expose or aggravate pre-existing conditions that were not visible prior to service. Pooch Purrfect Pet Spa LLC shall not be held responsible for conditions discovered during or after grooming.
Senior pets, pregnant pets, and pets with medical conditions are groomed at the owner’s risk. While every precaution is taken, grooming can be physically and emotionally stressful for some pets.
Pooch Purrfect Pet Spa reserves the right to refuse or discontinue services for any pet displaying signs of illness, injury, excessive stress, pain or behavior that may compromise the safety of the pet, staff, or other animals.
Matting policy
All matting will be evaluated and discussed during check-in or, if necessary, via phone or text during the grooming appointment.
Matted coats can conceal skin irritation, sores, infections, parasites, bruising, moisture retention, hot spots, and other health concerns. Matting can also cause significant discomfort, restrict movement, reduce air circulation to the skin, and lead to bacterial or fungal infections.
For the health, safety, and comfort of your pet, Pooch Purrfect Pet Spa does not allow pets to leave the salon with severe matting remaining in the coat.
Owners are responsible for maintaining their pet’s coat between grooming appointments through regular brushing and combing. Any brushing, combing, or dematting that an owner wishes to perform themselves must be completed prior to the pet’s scheduled appointment.
Pooch Purrfect Pet Spa will only attempt to brush out matting when it can be done safely and humanely. We will not perform excessive dematting when doing so would cause unnecessary pain, stress, or injury to the pet. Some matting cannot be removed without causing discomfort and may require shaving.
Severely matted pets may require a complete shave-down. Humane treatment of the pet will always take priority over cosmetic appearance. All dematting and shave-down decisions are made solely at the discretion of Pooch Purrfect Pet Spa and in the best interest of the pet.
The owner understands that mat removal may reveal or cause pre-existing or hidden conditions, including skin irritation, redness, clipper irritation, cuts, abrasions, hematomas, sores, infections, or other issues that were concealed beneath the coat.
Pooch Purrfect Pet Spa LLC shall not be held liable for any conditions resulting from or revealed by the removal of a matted coat.
Dematting services are billed at $1.00 per minute due to the additional time, skill, equipment wear, and physical strain involved in safely removing matting.
Emergency veterinary care
In the event of a medical emergency and the owner cannot be reached, the owner authorizes Pooch Purrfect Pet Spa LLC to seek veterinary treatment on behalf of the pet.
The owner agrees to assume full responsibility for all veterinary expenses incurred as a result of emergency treatment, except in cases where injury or illness is determined to be directly caused by negligence on the part of Pooch Purrfect Pet Spa LLC.
Payment policy
Payment is due at the time services are completed.
Accepted forms of payment include cash, check, and credit/debit card.
Returned checks will incur a $35 fee.
A valid credit card may be required to remain on file for:
- Cancellation fees
- No-show fees
- Daycare fees
- Approved add-on services
- Other applicable policy-related charges
By providing a card on file, the owner authorizes Pooch Purrfect Pet Spa LLC to process these charges when applicable.
Chargebacks initiated without first contacting Pooch Purrfect Pet Spa LLC to attempt resolution may result in refusal of future services.
All prices are subject to change without notice based on coat condition, matting, behavior, size of pet, time required, or additional services requested during the appointment.
Grooming services
Service pricing is based on breed, coat condition, behavior, time required, and the services performed.
Nail trimming and ear cleaning are included when they can be completed safely and humanely. If these services create excessive stress or pose a safety concern, they may be omitted at the groomer’s discretion.
The health, comfort, and safety of the pet will always take priority over cosmetic appearance.
Pooch Purrfect Pet Spa reserves the right to modify requested styles or discontinue services when necessary for the pet’s well-being.
Fleas, ticks & parasites
Clients certify that their pet is free from fleas, ticks, mites, and communicable diseases.
If your pet has fleas, please notify us when scheduling your appointment.
If fleas are discovered during your pet’s appointment, we will begin treatment immediately.
A mandatory $50 flea treatment fee will be charged and covers:
- Flea treatment bath
- Additional handling procedures
- Salon sanitation and disinfection
Pooch Purrfect Pet Spa cannot guarantee fleas will not return if the pet’s home, bedding, vehicles, or environment are not properly treated.
Pets with excessive tick infestations may be subject to additional tick removal fees.
Aggressive, fearful, or stressed pets
Safety is our highest priority.
While we strive to accommodate anxious, fearful, and reactive pets, Pooch Purrfect Pet Spa will not force any pet through the grooming process.
Additional handling fees ranging from $5–$25 may apply depending on the time, staff, and level of assistance required.
If a pet becomes aggressive, overly stressed, or presents a safety risk, services may be modified, discontinued, or rescheduled.
Muzzles may be used when necessary for safety and comfort.
Pooch Purrfect Pet Spa reserves the right to refuse future services for pets that cannot be safely groomed.
Appointments, cancellations & no-shows
A minimum of 24 hours' notice is required for appointment cancellations or rescheduling.
Appointments cancelled within 24 hours or missed without notice may be subject to the following fees:
- Weekday Appointments: $40–$60
- Saturday Appointments: $50–$75
A no-show is defined as failing to arrive for a scheduled appointment without contacting the salon.
Repeated no-shows or late cancellations may require prepayment or a card on file for future appointments.
Clients who repeatedly cancel, no-show, arrive late, fail to pick up their pet on time, or fail to comply with salon policies may be required to prepay for future appointments or may be refused future services.
Pooch Purrfect Pet Spa reserves the right to cancel or reschedule appointments, when necessary, due to staffing, weather, emergencies, or other circumstances.
Late arrival policy
Pets arriving more than 15 minutes late will be subject to a $15–$30 late fee, rescheduling, or cancellation of the appointment at management’s discretion. If you are more than 30 minutes late, your appointment will be rescheduled, and a no-show fee may be charged.
Because appointments are scheduled throughout the day, late arrivals affect the entire grooming schedule.
Hours & late pick-up policy
Our hours of operation are Tuesday through Friday from 8:00 AM to 4:30 PM and Saturday from 8:00 AM to 3:00 PM.
Fees may apply if pet is picked up after closing. If for any reason we are running behind, we will let you know.
Pet pick-up policy
Pets must be picked up within ONE hour of notification that grooming services have been completed unless prior arrangements have been made.
If your pet needs to remain with us after grooming due to work, errands, or other commitments, arrangements must be discussed at drop-off.
Pets remaining after the pickup window may be enrolled in daycare.
Daycare fees are:
- Half-Day Daycare: $15
- Full-Day Daycare: $25
Express grooming
Express grooming is available by request and must be discussed at the time of booking.
A $20 Express Grooming Fee applies.
Express grooming is generally unavailable for pets over 45 pounds due to the additional time required to safely complete services. However, we will do our best to accommodate a timely turnaround.
Fur dye services
Fur dye appointments require at least 72 hours' notice.
While we will work to achieve the desired result, color outcomes may vary based on coat color, type, condition, and previous grooming history.
Results cannot be guaranteed.
Photo release
Unless otherwise requested in writing, the owner grants permission for photographs of their pet to be used for social media, educational, marketing, and promotional purposes.
Clients may opt out at any time by providing written notice.
Satisfaction policy
We strive to provide exceptional service and want every client to be satisfied with their pet’s groom.
Any concerns must be reported within 72 hours of service completion.
Pets must be returned within 7 days of the original appointment for evaluation.
If appropriate, reasonable adjustments may be made at no additional charge.
Adjustments are offered in lieu of refunds. Refunds will not be issued for completed services.
Requests made outside of this timeframe may not be accommodated.
Right to refuse service
Pooch Purrfect Pet Spa LLC reserves the right to refuse or discontinue service to any pet or client at any time if doing so is deemed necessary for the safety, health, welfare, or comfort of the pet, staff, or other animals in our care.
Questions
If anything here is unclear, ask us before your appointment.
Pooch Purrfect Pet Spa LLC
17742 Main St, Dumfries, VA 22026
Phone or text: 571-334-5954